Privacy Policy

Last updated: 3 November 2025

1. Who We Are

Glow Essentials is an Australian-based online store providing beauty and self-care products to customers in Australia, the United States, and the European Union, delivered through reliable third-party suppliers.

You can contact us at any time via email at hello@glowessentialsbeauty.co.

2. Personal Information We Collect

When you visit or make a purchase through our Site, we collect the following types of information:

Information You Provide Directly

Contact Information: name, email address, phone number, billing/shipping address.
Payment Information: payment card details (processed securely via our payment processor; we do not store card information).
Account Information: if you create an account, we collect your username, password, and account preferences.
Communication Information: any information you send to us via email, contact forms, or social media.

Automatically Collected Information

When you browse our Site, we automatically collect certain information including:

IP address, browser type, device identifiers, and operating system.
Pages visited, time spent, referring/exit pages, and interaction data.

This information is collected using cookies and similar technologies (see Section 4).

3. How We Use Your Personal Information

We use your personal information to:

Process and fulfill your orders, including delivery.
Communicate with you about your purchase or inquiries.
Improve and personalize your shopping experience.
Detect and prevent fraud or unauthorized transactions.
Comply with legal obligations and regulatory requirements.
Provide marketing communications (with your consent, where required).

4. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to:

Enable essential website functions (e.g., cart, checkout).
Understand how visitors use our Site.
Deliver targeted advertising and promotions.

You can control or disable cookies through your browser settings. However, some parts of the Site may not function properly without them.

5. Sharing of Personal Information

We may share your information with trusted third parties to provide and improve our services, including:

Suppliers and Fulfilment Partners: to process and deliver your orders.
Payment Processors: such as Stripe or Wix Payments, to securely process your transactions.
Service Providers: such as website hosting, analytics, and customer support platforms.
Legal Authorities: if required by law or to protect our rights.

These third parties are only permitted to use your data for the specific purpose we engage them for and are required to handle it securely and in compliance with applicable privacy laws.

6. International Data Transfers

As our operations and third-party providers are located in multiple countries, your personal information may be transferred and processed outside your country of residence, including in Australia, the United States, and the European Union.

We take appropriate steps to ensure that any international transfers comply with the Australian Privacy Principles, the General Data Protection Regulation (GDPR) where applicable, and relevant United States federal and state privacy laws. These safeguards may include the use of contractual data protection clauses, verified secure transfer mechanisms, or service providers that demonstrate adequate privacy and data security standards consistent with international best practices.

7. Data Retention

We retain your personal information only for as long as necessary to:

Provide you with our products and services;
Comply with legal, tax, and accounting obligations; and
Resolve disputes and enforce our agreements.

When personal information is no longer needed, we will securely delete or anonymize it.

8. Your Rights

a) Under the Australian Privacy Act 1988, you have the right to:

Access the personal information we hold about you.
Request correction of your personal information if it is inaccurate or outdated.
Withdraw consent to processing (where consent is the basis of processing).
Opt-out of receiving marketing communications.

b) If you are an EU resident, you also have additional rights under the GDPR, including:

The right to data portability.
The right to request erasure (“right to be forgotten”).
The right to restrict or object to processing.

c) United States Privacy Laws

If you reside in the United States, your rights may vary by state. Key examples include:

California (CCPA/CPRA)

Under the California Consumer Privacy Act (CCPA) and California Privacy Rights Act (CPRA), California residents have the right to:

Know what categories of personal data we collect, use, and share.
Access or delete their personal data.
Opt out of the sale or sharing of personal information.
Correct inaccurate personal information.
Not be discriminated against for exercising their rights.

Virginia (VCDPA), Colorado (CPA), Connecticut (CTDPA), Utah (UCPA)

Residents of these states have rights similar to the CCPA/CPRA, including:

Confirm whether personal data is being processed.
Access or delete personal data.
Correct inaccuracies.
Opt out of targeted advertising or profiling.

To exercise these rights, please contact us at hello@glowessentialsbeauty.co.

We will verify your identity and respond within the timeframe required by law.

9. Security of Your Information

We implement reasonable technical and organizational measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction.

However, no online system can be guaranteed 100% secure, and you provide your information at your own risk.

10. Third-Party Links

Our Site may contain links to external websites or social media platforms. We are not responsible for the privacy practices or content of these third-party sites. We encourage you to read their privacy policies before providing any personal information.

11. Lodging a Complaint

If you believe your privacy rights have been breached or mishandled, please contact us first at hello@glowessentialsbeauty.co.

We will investigate and respond promptly.

If you are not satisfied with our response, you may contact your relevant privacy authority:

Australia

Office of the Australian Information Commissioner (OAIC)

Website: https://www.oaic.gov.au

Phone: 1300 363 992

European Union

Your local EU data protection supervisory authority – see https://edpb.europa.eu/about-edpb/board/members_en

United States

For U.S. residents, you may contact your state privacy regulator or Attorney General’s Office for guidance or to file a complaint.

Examples include:

California Attorney General: https://oag.ca.gov/privacy
Virginia Attorney General: https://www.oag.state.va.us
Colorado Department of Law: https://coag.gov

12. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons.

The updated version will be posted on this page with a revised “Last Updated” date.

For any privacy-related questions, please contact:

📧 hello@glowessentialsbeauty.co

PRIVACY POLICY