Last updated: 3 November 2025

Welcome to Glow Essentials (“we”, “us”, “our”).

These Terms of Service (“Terms”) govern your access to and use of our website glowessentialsbeauty.co (the “Site”) and the products and services offered through it.

By accessing or purchasing from our Site, you agree to these Terms. Please read them carefully before using our website or placing an order.

If you do not agree to these Terms, you must not use our Site.

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1. Business Information

Business Name: Glow Essentials

Contact Email: hello@glowessentialsbeauty.co

Website Platform: Wix

Glow Essentials is an Australian-based eCommerce retailer providing beauty and self-care products, sourced and fulfilled through reliable third-party suppliers.

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2. Eligibility

You must be at least 18 years old or have parental or guardian consent to use our Site.

By purchasing, you confirm that:

    •    All information you provide is true and accurate

    •    You are authorized to use the payment method provided

3. Products and Descriptions

We aim to display product information, images, and pricing accurately.

However, we do not guarantee that product descriptions, pricing, or availability are error-free.

All products are subject to availability and may be withdrawn or updated at any time without notice.

Dropshipping Notice:

As a dropshipping business, we work with third-party suppliers to fulfill orders. Delivery times, packaging, and item variations may differ slightly depending on the supplier’s location or stock availability.

4. Pricing and Payments

All prices on our Site are displayed in the currency applicable to your region (AUD, USD, or EUR), inclusive of applicable taxes where required.

We accept payment by major credit and debit cards via secure payment processors such as Wix Payments and Stripe.

By submitting payment, you represent that:

    •    You are authorized to use the payment method; and

    •    All payment details are valid and correct.

We reserve the right to refuse or cancel any order if we suspect fraud, unauthorized transactions, or policy violations.

5. Shipping and Delivery

Shipping times vary based on supplier location and customer destination.

Estimated delivery timeframes are displayed at checkout but are not guaranteed due to potential carrier or customs delays.

You are responsible for providing accurate shipping details. We are not liable for delays or failed deliveries resulting from incorrect or incomplete addresses.

6. Returns, Exchanges, and Refunds

We comply with the Australian Consumer Law (ACL) and equivalent U.S. and EU consumer protection regulations.

a) Defective or Damaged Products

If you receive a faulty, damaged, or incorrect item, please contact us within 7 days of delivery at hello@glowessentialsbeauty.co with photos and your order number.

b) Change of Mind

Due to the personal nature of beauty and self-care products, returns for change of mind are not accepted unless otherwise required by law.

c) Refunds

Refunds (if approved) will be processed to your original payment method.

Please note that shipping fees are generally non-refundable unless required by consumer law.

7. Intellectual Property

All content on our Site — including text, graphics, logos, designs, and images created or provided by Glow Essentials — is the property of Glow Essentials and is protected by copyright and trademark laws.

Product images, descriptions, and branding provided by third-party suppliers remain the property of the respective suppliers or manufacturers. You may not reproduce, distribute, modify, or exploit any part of our Site or supplier content without prior written consent from the relevant rights holder.

8. User Conduct

You agree not to:

    •    Use the Site for any unlawful or fraudulent purpose;

    •    Attempt to gain unauthorized access to our systems;

    •    Upload malicious code or content; or

    •    Misuse any content, trademarks, or intellectual property.

We reserve the right to suspend or terminate access to users violating these Terms.

9. Third-Party Services

Our Site may include links or integrations with third-party services, such as:

    •    Payment processors (e.g., Wix Payments, Stripe)

    •    Analytics providers (e.g., Google Analytics)

    •    Shipping and dropshipping partners

We are not responsible for the content, policies, or practices of these third parties. You are encouraged to review their terms and privacy policies separately.

10. Limitation of Liability

To the maximum extent permitted by law, Glow Essentials and its affiliates will not be liable for:

    •    Any indirect, incidental, or consequential damages;

    •    Loss of profits, data, or goodwill; or

    •    Damages resulting from the use or inability to use our Site or products.

Nothing in these Terms limits your statutory rights under the Australian Consumer Law, U.S. federal/state consumer laws, or EU consumer protection laws.

11. Privacy and Data Protection

Your privacy is important to us.

Our use of your personal data is governed by our [Privacy Policy] and [Cookies Policy], which comply with:

    •    The Australian Privacy Act 1988 (Cth);

    •    The EU General Data Protection Regulation (GDPR); and

    •    Applicable U.S. privacy laws (including the CCPA/CPRA).

By using our Site, you consent to our collection, use, and sharing of data as described in those policies.

12. International Customers

We ship to Australia, the United States, and the European Union.

You are responsible for compliance with local laws, import restrictions, and taxes in your jurisdiction.

We make no representations that our products or website are appropriate or available for use outside these regions.

13. Governing Law

These Terms are governed by and construed in accordance with the laws of Australia.

However, local consumer protection laws in your country (e.g., EU or U.S. state law) may also apply.

14. Dispute Resolution

If you have a concern or dispute, please contact us first at hello@glowessentialsbeauty.co.

We will do our best to resolve matters amicably.

If unresolved, disputes may be referred to:

    •    Australia: The Office of the Australian Information Commissioner (OAIC) or the Australian Competition and Consumer Commission (ACCC)

    •    European Union: Your local consumer protection authority

    •    United States: Your relevant state consumer protection agency or the Federal Trade Commission (FTC)

15. Changes to These Terms

We may modify these Terms at any time. Updates will be posted on this page with the revised “Last Updated” date.

By continuing to use our Site after updates, you agree to the new Terms.

16. Contact Us

If you have any questions about these Terms, please contact us at:

📧 hello@glowessentialsbeauty.co

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