Last updated: 29 July 2026

This website is operated by Glow Essentials Beauty Co. Throughout this site, "we", "us" and "our" refer to Glow Essentials Beauty Co. We offer this website, including all information, tools, and services available on it, to you, the user, on the condition that you accept all the terms, conditions, policies, and notices set out here.

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By visiting our site and/or purchasing something from us, you're using our "Service" and agreeing to be bound by the following Terms and Conditions ("Terms"), including any additional terms and policies we link to or reference in this document. These Terms apply to everyone who uses the site, whether you're browsing, a vendor, a customer, or contributing content in any way.

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Please read these Terms carefully before using our website. By using any part of the site, you agree to these Terms. If you don't agree with them, please don't use the website or our Services.

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We may add new features or tools to the store from time to time, and these will also be covered by these Terms. You can check the most current version of these Terms on this page at any time. We may update, change, or replace parts of these Terms by posting changes to our website, so it's a good idea to check this page occasionally. If you keep using the site after we've made changes, that means you agree to the updated Terms.

1. Business Information

Business Name: GLOW ESSENTIALS BEAUTY CO

ABN: 37 982 453 792

Contact Email: support@glowessentialsbeauty.co

We're an Australian-owned business, and we oversee every step of your order. We work with international fulfillment partners to offer a wider range of products, but our local support team is always here to make sure your experience is smooth. We communicate order updates, marketing offers, and customer support only by email; we don't contact customers by SMS or phone for marketing.

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2. Eligibility

You need to be at least 18 years old, or have parental or guardian consent, to use our site. By purchasing from us, you're confirming that:

• Everything you've told us is true and accurate

• You're allowed to use the payment method you've provided

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3. Products and Descriptions

We do our best to make sure product information, images, and pricing are accurate, but we can't guarantee they'll always be error-free. All products are subject to availability and may be changed or withdrawn at any time without notice.

We work with third-party suppliers to fulfill orders, so delivery times, packaging, and small item variations may differ depending on the supplier's location or stock levels.

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4. Pricing and Payments

Prices on our site are shown in the currency for your region (AUD, NZD, USD, GBP, CAD) and include applicable taxes where required.

We accept payment by major credit and debit cards through secure payment processors, including Stripe and PayPal.

By submitting payment, you're confirming that:

• You're authorized to use the payment method; and

• Your payment details are valid and correct.

We can refuse or cancel an order if we suspect fraud, unauthorized transactions, or a violation of these Terms.

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5. Shipping and Delivery

Shipping times vary depending on where you're located. Estimated delivery timeframes are shown at checkout but aren't guaranteed, since carrier or customs delays can happen.

It's your responsibility to give us accurate shipping details. We're not liable for delays or failed deliveries caused by incorrect or incomplete addresses.

For more on shipping options, tracking, and delivery, see our Shipping Policy.

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6. Returns, Exchanges, and Refunds

We comply with Australian Consumer Law (ACL), New Zealand Consumer Law, applicable U.S. consumer protection regulations, and relevant UK and Canadian consumer laws.

a) Delivery Issues If you receive a faulty, damaged, or incorrect item, contact us within 30 days of delivery at support@glowessentialsbeauty.co with photos or video and your order number.

b) Change of Mind Because beauty and self-care products are personal-use items, we don't accept returns for change of mind, unless the law requires us to.

c) Refunds If a refund is approved, it'll go back to your original payment method. It usually takes up to 10 business days to appear on your statement. If it takes longer, check with your bank.

Shipping fees are generally non-refundable unless the law says otherwise.

For full details on our 30-Day Glow Guarantee and our returns, exchanges, and refunds process, see our Refunds & Return Policy.

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7. Intellectual Property

All content on our site, including text, graphics, logos, product designs, images, and branding, is created or owned by Glow Essentials Beauty Co and protected under copyright and intellectual property law. This includes product images, descriptions, and other media on our site. Even where we use supplier-provided products, the way we present them reflects our own brand and design.​ You can't copy, distribute, modify, or otherwise use any part of our site or its content without our written permission.

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a) User-Generated Content (Reviews, Testimonials & Images) If you submit a review, testimonial, image, video, or other content through our website, email, social media, or third-party review platforms (including Fera Reviews), you're giving Glow Essentials Beauty Co a non-exclusive, royalty-free, worldwide, ongoing license to use, reproduce, display, publish, adapt, and share that content for marketing and promotional purposes. By submitting it, you're confirming you have the right to do so, and that it doesn't infringe on anyone else's rights.

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Reviews and testimonials on our Site reflect a combination of direct customer feedback and additional verified product reviews we've gathered to help you make informed purchasing decisions.

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Other people or businesses can't copy or reuse our customer reviews, testimonials, or images. These reflect genuine feedback on our products and can't be used to suggest they endorse other products or brands.

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8. User Conduct

When using our site, you agree not to:

• Use it for anything unlawful or fraudulent

• Try to gain unauthorized access to our systems

• Upload malicious code or harmful content

• Misuse our content, trademarks, or intellectual property

We can suspend or terminate access for anyone who breaks these rules.

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9. Third-Party Services

Our site may link to or integrate with third-party services, such as:

• Payment processors (Stripe, PayPal)

• Analytics providers (like Google Analytics)

• Shipping partners and suppliers

We're not responsible for the content, policies, or practices of these third parties. It's worth checking their own terms and privacy policies separately.

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10. Limitation of Liability

To the extent the law allows, Glow Essentials Beauty Co and its affiliates aren't liable for:

• Indirect, incidental, or consequential damages

• Loss of profits, data, or goodwill

• Damages from using, or being unable to use, our site or products

Nothing here limits your rights under Australian Consumer Law, New Zealand Consumer Law, U.S. federal and state consumer protection laws, Canadian consumer protection laws, or UK consumer protection laws.

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11. Privacy and Data Protection

Your privacy matters to us. How we handle your personal data is explained in our Privacy Policy and Cookie Policy, which comply with:

• The Australian Privacy Act 1988

• New Zealand Privacy Act 2020

• Applicable U.S. federal and state privacy laws (including the CCPA/CPRA)

• UK data protection laws (including the UK GDPR)

• Canadian federal and provincial privacy laws (including PIPEDA)

By using our site, you're agreeing to how we collect, use, and share data, as described in those policies.

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12. Regional Availability & Your Responsibilities

We ship to Australia, New Zealand, the United States, United Kingdom, and Canada. You're responsible for following local laws, import rules, and taxes in your own region.

We don't guarantee that our products or website are suitable or available outside these regions.

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13. Governing Law

These Terms are governed by Australian law. If you're in New Zealand, the United States, the United Kingdom, or Canada, your local consumer protection laws still apply and may give you extra rights.

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14. Dispute Resolution

If you have a concern or a dispute, please reach out to us first at support@glowessentialsbeauty.co.

We'll do our best to sort things out directly. If we can't resolve it, you can contact:

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• Australia: Office of the Australian Information Commissioner (OAIC) or the Australian Competition and Consumer Commission (ACCC)

• New Zealand: Office of the Privacy Commissioner (OPC) or the Commerce Commission New Zealand (NZCC)

• United States: Your state's consumer protection agency or the Federal Trade Commission (FTC)

• United Kingdom: Information Commissioner's Office (ICO) or the Competition and Markets Authority (CMA)

• Canada: Office of the Privacy Commissioner of Canada (OPC) or your provincial consumer protection authority​

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15. Changes to These Terms

We may update these Terms at any time. Changes will be posted on this page with a new "Last Updated" date. If you keep using our site after we make changes, that means you agree to the updated Terms.

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Contact Us

If you have any questions about these Terms, reach out to us at:

📧support@glowessentialsbeauty.co