Returns & Change of Mind

Orders are processed immediately after purchase.
For this reason, we do not accept change-of-mind returns or cancellations once an order has been placed.

Please ensure all details — including your shipping address, contact information, and selected items — are correct at checkout.

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Faulty, Damaged, or Incorrect Items

If your item arrives faulty, damaged, or significantly not as described, you are entitled to a remedy under applicable consumer laws.

If this occurs, please contact us within 7 days of delivery with:

• Your order number

• A clear description of the issue

• Photos or video evidence showing the problem

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Once assessed, we will offer one of the following, depending on the situation:

• A replacement

• A refund

• Store credit

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Items Not Eligible for Return

For hygiene and safety reasons, the following items are not eligible for return unless faulty:

• Opened or used cosmetic products

• Opened skincare or beauty devices

• Items damaged due to misuse, wear and tear, or improper handling

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Refund Processing

If a refund is approved:

• Refunds are issued to the original payment method

• Processing time is typically 5–10 business days, depending on your bank or payment provider

• Shipping fees (if any) are non-refundable unless required by law

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Return Shipping

• If a return is approved due to a fault or error on our part, return shipping costs will be covered or reimbursed where required by law

• We do not accept returns sent without prior approval

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Consumer Law Notice

Nothing in this policy limits your rights under:

• Australian Consumer Law (ACL) for Australian customers

• Applicable U.S. consumer protection laws for U.S. customers

You are entitled to a replacement or refund for a major fault, and compensation for other reasonably foreseeable loss or damage.​

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Contact Us

For all refund or return inquiries, please contact us at:
📧 support@glowessentialsbeauty.co