Thank you for shopping with Glow Essentials (“we”, “us”, “our”). This Shipping Policy explains how we process, ship, and deliver orders placed through our website https://www.glowessentialsbeauty.co.

​

1. Order Processing

All orders are processed within 3-5 business days (excluding weekends and public holidays) after payment has been confirmed.

Once your order is processed, you will receive a shipping confirmation email containing your tracking information.

 

Please note: Processing times may be slightly longer during promotional periods, public holidays, or high-demand seasons.

​

2. Shipping Origin and Fulfilment

Glow Essentials partners with third-party suppliers and fulfilment centres located in China to source and ship our beauty and self-care products.

 

This allows us to offer a wide range of high-quality products at affordable prices. All orders are shipped directly from our suppliers to your delivery address.

​

3. Shipping Destinations

We will be shipping  to the following regions soon

 

• Australia 🇦🇺

• United States 🇺🇸

• Canada 🇨🇦

• United Kingdom 🇬🇧

• European Union 🇪🇺

​

We are continuously expanding our service areas — please check back for updates.

​​

4. Estimated Delivery Times

Delivery times vary based on destination and supplier location. Below are our general estimated delivery windows, including both processing and shipping times:

​​​​

​

​

​

​

​

​

​​​​

​​

​

​

​

​

​

​

​

​​​​​​​​​​​​​​​​​​​5. Shipping Costs

We currently offer:

 

• Australia: [INSERT SHIPPING RATE OR “Free shipping on all Australian orders”]

• International Orders: [INSERT POLICY — e.g., “Flat rate” or “Free shipping over USD [X]”]

​

Shipping costs (if applicable) are shown at checkout before confirming payment.

​

6. Tracking Your Order

Once your order has shipped, you will receive an email containing a tracking number and link.

Please note that tracking information may take 3–5 business days to update after dispatch.

​

7. Customs, Duties, and Taxes

International orders (outside Australia) may be subject to customs fees, import duties, or local taxes.

These charges are the responsibility of the customer and are not included in the product price or shipping fee.

 

Glow Essentials has no control over these charges and cannot predict their amount. We recommend checking with your local customs office before placing an order.

​

8. Delivery Delays

Delivery may be delayed by factors outside our control, such as:

 

• Customs processing

• Local postal or courier delays

• Natural disasters or weather events

• Public holidays

​

We do our best to ensure timely delivery, but Glow Essentials cannot be held responsible for delays once your package has been shipped.

​

9. Lost or Damaged Package

If your package is lost or arrives damaged, please contact us within [INSERT NUMBER] days of delivery at hello@glowessentialsbeauty.co.

 

We will investigate the issue and work with our suppliers and couriers to resolve it promptly.

Glow Essentials is not responsible for lost packages due to incorrect shipping addresses provided at checkout.

​

10. Multiple Shipment

Your order may arrive in multiple packages, as products may ship from different suppliers or warehouses.

You will receive separate tracking information for each shipment when applicable.

​

11. Contact Us

If you have questions about shipping or delivery, please contact us at:

 

📧 hello@glowessentialsbeauty.co

🌐 https://www.glowessentialsbeauty.co

​

​